Terms of Service

Last updated: June 2025

These terms govern your use of EZM Hosting Limited's services. Please read them carefully.

1. Agreement to Terms

By accessing and using the services provided by EZM Hosting Limited ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

2. Company Information

EZM Hosting Limited is a company registered in England and Wales with Company Registration Number 16520097. Our registered address is Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

3. Services

We provide server hosting services including but not limited to:

  • Shared hosting solutions
  • Virtual Private Server (VPS) hosting
  • Dedicated server hosting
  • Associated technical support services

4. Account Registration and Security

To use our services, you may be required to create an account. You are responsible for:

  • Providing accurate and complete information during registration
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

5. Acceptable Use Policy

You agree not to use our services for:

  • Illegal activities or content that violates UK or international law
  • Distributing malware, viruses, or other harmful code
  • Spamming or unsolicited communications
  • Activities that could harm our infrastructure or other users
  • Copyright infringement or intellectual property violations
  • Adult content, gambling, or other restricted content

6. Service Level Agreement

We strive to maintain 99.9% uptime for our services. However, scheduled maintenance, emergency repairs, and circumstances beyond our control may affect service availability. We do not guarantee uninterrupted service.

7. Payment Terms

  • All fees are due in advance unless otherwise agreed
  • Prices are subject to change with 30 days' notice
  • Refunds may be available subject to our refund policy
  • Failure to pay may result in service suspension or termination

8. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your data. You retain ownership of your data, and we implement reasonable security measures to protect it.

9. Backups and Data Loss

While we may provide backup services, you are ultimately responsible for maintaining your own backups. We are not liable for data loss, and we recommend you maintain regular, independent backups of your data.

10. Service Termination

Either party may terminate services with appropriate notice. We may suspend or terminate services immediately for:

  • Violation of these Terms
  • Non-payment of fees
  • Illegal activities
  • Abuse of our systems or resources

11. Limitation of Liability

To the fullest extent permitted by law, EZM Hosting Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

12. Support

We provide technical support for our services during business hours. Emergency support may be available for critical issues. Support is provided via email at office@ezmhosting.com.

13. Intellectual Property

All content, trademarks, and intellectual property related to our services remain the property of EZM Hosting Limited. You may not use our intellectual property without written permission.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

For questions about these Terms, please contact us at:

EZM Hosting Limited
Email: office@ezmhosting.com
Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE