Privacy Policy

Last updated: June 2025

1. Data Controller

EZM Hosting Limited is the data controller for the personal information we collect. We are registered in England and Wales with Company Registration Number 16520097.

Contact Details:
EZM Hosting Limited
Unit 82a James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Email: office@ezmhosting.com

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, encrypted passwords, account preferences
• Billing Information: Payment details, billing address, VAT number (if applicable)
• Technical Information: IP addresses, browser type, device information, server logs
• Communication Records: Support tickets, emails, chat logs

Automatically Collected Information

We automatically collect certain information when you use our services:

• Server access logs and performance metrics
• Website usage data and analytics
• Security monitoring data
• Technical diagnostics and error reports

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide and maintain our hosting services
• Account Management: To create and manage your account
• Billing: To process payments and manage billing
• Support: To provide technical support and customer service
• Security: To protect our systems and prevent abuse
• Legal Compliance: To comply with legal obligations
• Communications: To send service-related notifications and updates

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To perform our contractual obligations to provide hosting services
• Legitimate Interests: For security monitoring, service improvement, and business operations
• Legal Obligation: To comply with legal and regulatory requirements
• Consent: Where you have provided explicit consent for specific uses

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us provide our services (e.g., payment processors, data centers)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and monitoring
• Staff training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Account information is typically retained for the duration of your account plus 7 years for billing and legal purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at office@ezmhosting.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Ensure proper functioning of our website
• Remember your preferences
• Analyze website usage and performance
• Enhance security

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

10. International Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes

11. Third-Party Services

Our website may contain links to third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to read the privacy policies of any third-party services you use.

12. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

13. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website. The updated policy will be effective immediately upon posting.

15. Complaints

If you have concerns about our handling of your personal information, you can:

• Contact us directly at office@ezmhosting.com
• File a complaint with the Information Commissioner's Office (ICO)

ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

EZM Hosting Limited
Email: office@ezmhosting.com
Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

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